Question 1

What is the return policy?

Accepted Answer

If you are not happy with any of our products for any reason, we will gladly accept your non-final-sale items in their original, tagged condition, within 30 days of your delivery date for a refund or exchange (US only).

US Customers: A $7 return shipping fee will be deducted from your refund. Icon Rewards members enjoy free returns on orders placed while enrolled in the program. Not an Icon Rewards member and prefer store credit or an exchange? Great choice, return shipping is free when you select either option during the return process.
Please note: Original shipping and handling charges paid at the time of purchase are non-refundable for all customers.

Customers outside of the US: We will deduct the cost of return shipping from your refund when we receive your package. Please visit our FAQs for details on the cost of return shipping for your location. If you are returning from the EU or UK, we will refund the cost of standard outbound shipping and handling. Please note that any express shipping costs will not be refunded.

After your return arrives at our warehouse and completes inspection, we'll begin processing your refund, store credit, or exchange. Please allow 5–7 business days for your refund to be issued, store credit to be applied, or your exchange order to be shipped.

We reserve the right, in our sole discretion, to deny your request for a refund or exchange for your returned items (in whole or in part) if any of the following conditions are found:

Products returned without original tags attached.

Products showing wear and tear, or at the end of their intended lifespan.

Products are not genuine Spanx items.

Swimwear purchases that no longer have the hygienic liner attached and the reusable pouch not included with return.

Items damaged by misuse, alterations, improper care, or accidents.

Items listed as final sale at the time of purchase (Customers in the EU or UK please reach out to contactus@spanx.com within 14 days of the delivery date for assistance with returning items marked as Final Sale).

Returns for Panties and Underwear will not be accepted for customers outside of the US. These items will be listed as 'Final Sale' at the time of purchase (Customers in the EU or UK please reach out to contactus@spanx.com within 14 days of the delivery date for assistance with returning items marked as Final Sale).

A partial return of less than all items in a Product that is sold as a multi-item Product.

Instances of abuse of the SPANX Return Policy.

Items not purchased on Spanx.com. (For purchases made through a retail store, please return to the original place of purchase.)​

When processing a return, please note that Spanx is not responsible or liable for any loss relating to items shipped to Spanx in error. Examples of these items include, but are not limited to: ​​

Personal items

Cash, checks, credit cards, or other financial instruments

Non-SPANXproducts

Spanx merchandise purchased at a retailer other than SPANX through our online sites (Spanx.com or Spanx.ca)

Spanx merchandise that is not associated with the return being processed​

A SPANX Return Authorization is required in advance of your mailing of any product to a SPANX distribution center. Our Return Authorization only applies to the specific items listed in it. Additionally, we only issue refunds for the items included in a valid Return Authorization that we actually received in the return package.

Question 2

How do I return and/or exchange multiple items or orders?

Accepted Answer

Returning or exchanging multiple items from the same order

If returning or exchanging multiple items from the same order, please include all items in the same box and use one return label. It’s important that the return label matches the return content to ensure the appropriate refund or gift card
amount is issued.

Returning or exchanging items from multiple orders

When returning items from different orders, it is important to create separate returns for each order and package each item using the corresponding return label. If items from different orders are included in the same package, all items will not be accounted for in the return process and the correct refund or gift card amount may not be issued.

Question 3

How do I exchange my order?

Accepted Answer

US Customers
If you prefer a different size or color, we offer free exchanges for your non-final sale items within 30 days of your order delivery date.

Your exchange will be processed and sent out once your return is processed. To start your SPANX.com exchange, click here. Please note that items cannot be exchanged more than twice. After the second exchange, the item can only be returned.

Interested in exchanging for a different style? We recommend returning your item and placing a new order for the desired item. Please reach out to contatcus@spanx.com if we can help with this process!

International Customers

We don't currently offer exchanges. To get the item you'd prefer, simply return your original purchase and place a new order for the size, color, or style you'd like instead.

If you need any help along the way, please reach out to contatcus@spanx.com. We're happy to assist with the return and reorder process!

Question 4

How do I return an item that is damaged?

Accepted Answer

Nous sommes désolés d'apprendre que votre article est endommagé. Veuillez remplir notre formulaire pour article endommagé afin d'obtenir de l'aide. Un membre de notre équipe examinera votre demande et vous répondra dans les plus brefs délais.

Question 5

How long do I have to initiate & drop off my return?

Accepted Answer

After your order has been delivered, you have up to 30 days from the order delivery date to start your return. Please drop off your return within 28 days of the return initiation date. If you are unable to send your return within 28 days after your label was created, no worries! You can get a new return label by clicking Start Return at the top of this page and entering your order number and email again. Proceed to resubmit your return. This will take you to a screen to print your new label. You will also receive a new return email.

Question 6

How long will my return or exchange take to process?

Accepted Answer

After your return arrives at our warehouse and completes inspection, we'll begin processing your refund, store credit, or exchange. Please allow 5–7 business days for your refund to be issued, store credit to be applied, or your exchange order to be shipped.

If you return multiple orders in one package, you will be refunded for the remainder of the items once your package has been received and inspected at our warehouse. We recommend returning separate orders in separate packages with the corresponding label(s) to avoid a delay.

Question 7

How do I check my return or exchange status?

Accepted Answer

You can track your return using the tracking number included on the label included in your return confirmation email.

Once your return is received and inspected at our warehouse, we'll begin processing your refund, store credit, or exchange. Please allow 5–7 business days for your refund to be issued, store credit to be applied, or your exchange order to be shipped.

For U.S. customers who choose an exchange, your exchange order is created, and inventory is reserved as soon as you drop off your return. Once your return has been processed, your exchange order will be shipped.

Question 8

How can I reprint my return label?

Accepted Answer

To reprint your label, please revisit your return email and select "Print Shipping Label."

US Returns:

If you are unable to find your email, you can generate a new return label by first canceling your existing return label. To do so, click Start Return and enter your order number and email. Click "Cancel this Return" in red at the top of the next screen. Proceed to resubmit your return. This will take you to a screen to print your new label. You will receive a new return email with the new label as well.

Returns outside of the US:

Please reach out to contactus@spanx.com for assistance re-printing your return label.

Question 9

Have additional questions?

Accepted Answer

Visit our help center for answers to all your questions about our return process, orders, and all your favorite SPANX products.

Question 10

Your right of withdrawal

Accepted Answer

If you are shopping from Europe, you have a legal right to withdraw from your purchase within 14 days of the day you receive your goods, for any reason and without giving a reason. This right is separate from our standard return policy.

To withdraw, you can: use our online withdrawal form HERE; complete and send us the model withdrawal form below; or send us any other clear statement of your decision.

We refund the price of the item(s) you withdraw together with the original standard delivery cost (a proportionate share if you withdraw only part of your order). You are responsible for the direct cost of returning the goods, which is deducted from your refund. We issue your refund within 14 days of receiving the goods back, or your proof that you have sent them.

Model Withdrawal Form

To: SPANX,

[name]

[address]

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [product],

Ordered on [date] / Received on [date].

Name of consumer(s): [name],

Address of consumer(s): [address],

Date: [date].

E2E

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